Return Policy - CellNovis

RETURNS & REFUND POLICY

You may have the product replaced within 30 days of receipt by emailing info@CellNovis.com or by contacting us at the number listed on the website. CellNovis will NOT cover the cost to ship the damaged or defective product back to us.

My return item package was lost/stolen. What do I do?

CellNovis is not responsible for lost or stolen packages containing returns. We highly recommend that you use proper insurance, tracking and delivery confirmation methods when shipping. Please contact us at info@CellNovis.com to help you to sort out the problem.

How long does it take to process returns, exchanges and/or refunds?

Most returns and exchanges are processed within seven to 10 days from the time CellNovis receives the item being returned.

POLICY RESTRICTIONS

Returned items must be in their original, unopened packaging, and refunds will be issued only for unused/unopened products being returned.

We are able to honor requests for product exchanges.

We do not accept returns on products that have been used. Refunds will only be issued for product that is returned in the original form that they were purchased in.

We do not accept returns of opened products. The tamper evident safety seal must remain unbroken in order to qualify for a refund.

CellNovis will not be responsible for damage or loss that occurs to goods shipped again to a different destination beyond the original shipping address provided on the order.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

Our products have been developed in Italy thanks to decades of enzymatic experience, which uses the most advanced industrial biotechnologies to sequential enzymatic conversions to produce the food supplements. They are defined biodynamic because of their ability to promote Bio-Cellular energy metabolism, fundamental to all other cell metabolisms.

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Disclaimer

These products should be used only as directed on the label. They should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.